Returns & Refunds
7-Day Returns
Return within 7 days in original unopened packaging
DOA Policy
Strict DOA policy on all printers - faults notified within 7 days
Store Credits
Credits issued for returns, or refund if agreed
Returns & Refunds Policy
Delivering your order in a timely and accurate manner is very important to us, we recognise that time is of the essence and it is essential that your printer is always ready and working. Should you experience a problem with a product ordered through InkXpress, please call us immediately on 02 9450 2093, and we will work quickly with you to keep you printing!
I. If your order is not received, please contact us as soon as possible and no later than 7 days from the date of order.
II. If your order is incorrect, damaged or items missing, please notify us immediately and no later than 7 days after receipt.
Returns Policy
- •Items ordered and supplied incorrectly must be in original, un-opened and undamaged packaging.
- •Incorrectly ordered items must be returned in original, un-opened and undamaged packaging at the customer's expense, within 7 days of purchase and a re-stocking fee apply.
- •Items no longer required, must be returned in original, un-opened and undamaged packaging within 7 days of purchase at the customer's expense. Re-stocking fees apply.
- •Once a return has been approved an RA number (return authorisation) will be issued. When product has been returned and processed a credit or if agreed a refund will be issued.
- •All printers sold through InkXpress or PrinterXpress are sold under a strict DOA (dead on arrival) policy, meaning that all faults must be notified within 7 days of receipt. After this time, the manufacturer must be contacted and an authorisation letter granted for the return of the item.
- •Printers being returned within the DOA period can be returned at InkXpress or PrinterXpress expense. After this period, the printer must be returned at the customer's expense.
- •Once a return has been approved and the return processed a store credit or if agreed a refund will be issued no later than 7 days after the receipt of the product. If a refund has been agreed then this can take several days for the amount to show in your bank account or credit card statement.
- •It is the customer's responsibility to pay for all return shipping costs where the item is being returned due to a change of mind or has been incorrectly ordered. InkXpress will cover all associated freight costs for incorrectly supplied or faulty product.
Manufacturer Specific Return Guidelines
Most times we find that although it appears to be a cartridge related problem a quick call to the manufacturer concerned can help trouble shoot the issue. More often than not the issue can be resolved through their own technical support department.
Most manufacturer specific returns will require the faulty item to be sent for evaluation, along with a print/test sample, a copy of the original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. Some manufacturers require the weight to be above a minimum return weight and all will usually check items for refilling, remanufacturing and tampering. All of which will void any warranty the item may have. Please contact the manufacturer for specific returns information.
Important Notice
We know that time is of the essence and it is essential that your printer is always ready and working, so if you have a problem with a product ordered through InkXpress, please call us immediately on 02 9450 2093 and we will do our best to resolve it quickly.
Refunds and Store Credits
When items are returned to Inkxpress our policy is to issue store credits for all items so that they can be reordered through our web site. Credits are available in your customer account and will be available at the payment page as an alternative payment method.
Questions About Returns?
If you have any questions about our returns policy or need help with a return, please don't hesitate to contact us.